FAQ's
How does Blackfiber ensure data security and privacy?
Blackfiber employs industry-standard security measures and strict protocols to ensure data security and privacy, complying with all relevant regulations and standards.
What areas does Blackfiber cover for its services?
Our network primarily spans across Corporate Business Districts (CBDs), ensuring optimal coverage and service in these strategic areas. Additionally, being a telco-neutral company allows us to cater to service requirements across Luzon, Visayas, and Mindanao through our extensive network of trusted partners. This flexibility enables us to serve a wide range of locations beyond CBDs, meeting the connectivity needs of businesses throughout various regions.
What are the typical installation timelines for Blackfiber's internet services?
Typical installation timelines for Blackfiber’s internet services depend on the specific service and the complexity of the setup. Our team aims for swift and efficient installations, usually completed within 15-30 days.
Can Blackfiber provide a service-level agreement (SLA) for uptime and performance?
Yes, Blackfiber can provide a service-level agreement (SLA) ensuring uptime and performance metrics for your subscribed services.
Are there any additional fees or hidden charges beyond the subscription cost?
Blackfiber maintains transparent pricing without hidden charges. Additional fees, if any, beyond the subscription cost are communicated upfront.
Does Blackfiber offer dedicated customer support for urgent issues outside regular hours?
Yes, Blackfiber offers dedicated customer support for urgent issues outside regular hours to ensure continuous service and support.
Can I test the internet speed or reliability before committing to a subscription?
Before committing to a subscription, you can visit our data center or request remote testing and conduct internet speed tests to evaluate the reliability and performance of our services.
Are there options for bundling multiple services for cost savings?
Blackfiber offers bundling options for multiple services, providing cost-effective solutions tailored to your business requirements.
Is there an option for a trial period or a money-back guarantee for new subscriptions?
Depending on the service. Details can be discussed with our sales team.
Are there any special discounts or promotions available for long-term contracts?
(to be discuss)